FAQs

ARE THE SKIN CARE PRODUCTS ANIMAL FREE?

We are a skin care is cruelty free & stands against animal testing.
We recognise the importance of customer safety, Atelo believes it can be sufficiently achieved without animal cruelty.

HOW ARE YOUR PRODUCTS DIFFERENT FROM OTHERS?

We produce our own proteins in the labs. All our proteins meet the highest standard of quality.
Our proteins are carefully characterized and goes through stringent tests on in vitro cell lines.

ARE PRODUCTS SUITABLE FOR THOSE WITH SKIN ALLERGY?

Products are hypo-allergen and safe to use for sensitive skin, in case of doubts just email to support@atelolabs.com

HOW IS ATELO®️ DIFFERENT FROM OTHER SKIN CARE PRODUCTS?

ATELO®️ is formulated with pure protein and cutting-edge science, producing outstanding results in age maintenance skincare system with incredible formulas designed to brighten, soothe and tightens skin.

SHOULD I NOT FOLLOW THE SUGGESTED TWO MONTHS AMINE MASK APPLICATION, WILL I SEE THE BENEFITS?

We strongly suggest to follow the application directions and frequency. Our data reflects these parameters. Should you not be able to follow the regime, it is better to use other ATELO®️ products that are more suitable to your lifestyle such as the ATELO®️ CX Serum.

DO I HAVE TO PAY RETURN SHIPPING COSTS?

We’re sorry, but shipping fees are non-refundable. You will be responsible for paying your own shipping costs when returning your items. We recommend that if you are shipping an item over $50 that you use a shipping service with reliable tracking or insurance. If a return item is lost in the shipment back, we cannot issue a refund.

ATELO®️ ENCOURAGES GREEN INITIATIVES

ATELO®️ uses eco-friendly packaging characteristics to make more sustainable cosmetic choices. Such as recyclable plastic capsules and glass bottles.