Shipping policy

Once your order is packed and shipped, you will get a notification with your tracking information.

You, the buyer, is responsible to pay all relevant customs fees, duties, and taxes related to the import of your purchase to your destination county. We are not responsible for any customs fees, duties or taxes in the destination country.

You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped, most domestic orders take anywhere from 3 to 15 days to arrive depending on the efficiency of your local postal service. 

In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 5 business days. 

Shipping rates will display once delivery address is entered.

Atelo currently ships to Singapore, Hong Kong, Europe, UK and Japan. Please sign up for our mailing list to be notified when more countries are added. 

For packages lost in transit, all lost in mail claims must be submitted to support@atelolabs.com no later than 7 Calendar Days after the estimated delivery date.

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. 

Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

If the tracking information was correctly delivered to you but it was unclaimed, shipments that go unclaimed are returned to us.

New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. 

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